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Frequently Asked Questions

? What if I lose my crypto passphrase?

This may be the most important FAQ you will read. Do not lose your crypto passphrase. Your crypto passphrase is used to encrypt your data before it is sent to our servers. Cyphertite is built in such a way that we cannot recover or reset your crypto passphrase if you lose it. We never see it or store your it on our systems. While there are advantages to building a backup service in this way, if you lose the passphrase, you lose your data. We suggest that you store a copy of your crypto passphrase in a fire proof safe and at another secure offsite location. If you have any questions, please email Cyphertite Support right away.

What password(s) do I need to access my Cyphertite account?

To log into you need your (1) username and (2) password. To make a backup or restore data, you need your (1) username, (2) password, and (3) crypto passphrase. Your username and password are chosen by you when you register for the service. Your crypto passphrase can be automatically generated or chosen by you when you run the software for the first time. Here are examples of a username, password, and an automatically generated crypto passphrase:

Username: testuser
Password: supersikritpassword!!

What if I forget my account password?

Your Cyphertite account password is used to log into and authenticate you when you start a backup or restore. Your account password is different from your crypto passphrase. You can reset your account password with our online password reset process.

What is the difference between the Personal and Premium plans?

The "Personal" plan is intended for use by the home user to backup their personal data. The "Premium" plan is intended for small to large organizations that would need to archive their business data. Our goal as a company is to provide an easy to use, very secure backup at the greatest value to our customers. In order to continue providing this service we must generate enough revenue to keep the lights on and pay the bills. We would love, and hope to one day, offer our enterprise clients with unlimited backup at a flat rate. At the moment our costs of operations simply make that unfeasible.

Why is my backup running slow?

The number one reason for a backup running slow is a slow internet upload speed. In many cases connections have 10x faster download than upload. It is not uncommon for a connection to have only 256 KB/sec upload, meaning that you can upload a maximum of 2.6 GB per day. This limit is imposed by your ISP and you may need to contact them for other plan options. Cyphertite does make use of deduplication. This prevents the software from uploading the same data more than once. After you have completed your first backup, subsequent backups should run much faster. Keep this in mind when backing up large amounts of data.

Why do web sites respond slowly during backups?

Cyphertite was built with speed in mind because we do not want it to take weeks or longer for a backup to complete. That being said, our software is capable of overloading the majority of internet connections and that can leave little bandwith left for Farmville, streaming video, or general surfing. We suggest you schedule your backups to run overnight, while no one else will likely be using the computer. You may also be able to configure your router for proper packet queueing (QoS) on your internet connection. Please contact Cyphertite Support if you have any questions.

What if I have some of the same files on multiple computers?

Provided you have followed our instructions for setting up multiple computers on the same account, Cyphertite uses realmwide deduplication. This means the software will only upload the same file one time, regardless of how many computers it is on. This helps to speed up the backup process and not waste your online storage space. More information can be found on our Wiki.

Can I access my files from a friend's house once they are backed up?

Cyphertite was designed to be a disaster recovery service for your data with security as a top priority. With this in mind, we do not expect you to be carrying your crypto passphrase with you or entering it into a friend's computer.

Once my initial backup is done, how can I test the process of restoring my data?

To restore some or all of your data, follow the instructions provided in the wiki. It is very straightforward and you will likely notice it is much faster to restore your data than it was to back it up due to the assymetric nature of consumer internet connections. More information can be found on our Wiki. To restore data with Windows read this.

What kind of files can I backup?

You can backup pretty much any file on your computer with Cyphertite. There is no per file size limit as there is with some online storage services. All files are reduced to a series of chunks that are each 256 KB in size, which makes storage of huge files the same as storing any other file.

Where exactly is my data stored?

We currently have our machines in the datacenter at 350 E Cermak Rd, Chicago, IL, USA. This is a high security facility and allegedly the largest datacenter in the world.

Who has access to my data?

Only you have access to your data. Because you generate your crypto passphrase on your local computer(s), we never see the passphrase. Without the passphrase, it is virtually impossible to decrypt your data. This applies to us and any third party who, in a very unlikely event, may have obtained your encrypted data.

Is there any legislation in the US that obligates you to report information about your users to US intelligence agencies?

There are no laws that obligate us to share any information with US intelligence, law enforcement or other government agencies. In the U.S., like in most other jurisdictions, we may be served with a valid warrant forcing us to hand over a user's data. That data, however, is completely encrypted and will be indecipherable to anyone who does not have access to the users keys. We do not have access to users keys nor can we be forced to decrypt your data.